Scanning Code of Practice (SCOP)

Scanning Code of Practice (SCOP)

What is SCOP? If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tagged, the lowest price applies. When identical items are incorrectly priced, the second one will be sold at the correct price.

SCOP big

What happens if two or more identical non-price ticketed items are incorrectly scanned?

  • Customers are entitled to the first item free (up to a maximum of $10) and the subsequent item(s) at the correct price.

Will the cashier give me the product free without mentioning the SCOP?

  • It is likely that you will have to ask the cashier to apply the Scanning Code of Practice. If the store is a participant they must give it to you for free or $10 off if the priced scanned is higher than the shelf or other displayed price.

 I never forget this rule, as alot of times, you can get stuff for free and dont even realize it. And it is worth the wait while they make sure of their mistake! 🙂

**You must pay attention because they won’t just give it to you, you gotta mention it..

 

Stores that accept SCOP:

Atlantic Superstore, Real Canadian Superstore, Metro (Quebec & Ont), Loblaws, Walmart, Giant Tiger, Toy R US,

 

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11 responses to “Scanning Code of Practice (SCOP)

  1. I just used this the other day when shoppers over charged me the price of my daughter’s sunglasses. I went back to the store where they had to reimburse me the initial cost plus give me the glasses for free after i pointed out that they were members of SCOP.

  2. Thank you for posting this important information!

  3. Not applicable for Quebec residents.

  4. I have been able to use this a few times. Last time I got a free toilet bowl brush! You do need to pay careful attention though.

  5. I have used this A LOT…at Loblaws, Costco, Walmart, Metro and other places I don’t remember. Awesome policy but almost 100% of the time you have to mention it to the cashier because they don’t offer it up initially, which they should!

  6. Thanks for reminding me of the SCOP!

  7. I would be interested in finding out what the store policies are on expired items. A while back I know there was a grocery store that would give you the item for free if it was expired – but I don’t remember which one. I was in Shoppers the other day and found 4 boxes of expired coffee – I pointed it out and they just took them and said sorry about that – we won’t have any more til next month…….

  8. If you go to the Retail Council website it tells you who participates in the Scanning code of practice.
    I work in retail and really wish people read the whole scanning code of practice because some people think just because the sticker says if is scans wrong its Free or $10 off, well there is one thing that people don’t realize and that is this
    1.4 To be eligible for the Item Free Scanner Policy, the product must match the product description on the corresponding shelf tag.

    Their website is
    http://www.retailcouncil.org/memberservices/consumerprograms/scanner-price-accuracy

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